Frequently Asked Questions

Email support@topstoreea.com for assistance. Include your order number and the email used at checkout so we can find your purchase.

Contact us with screenshots, your MetaTrader version, error messages, and details of your broker/account type. We will help troubleshoot the issue. If the bot cannot reasonably be made to work, we will offer a replacement EA.

Yes. If you have trouble installing your EA, contact us through email support@topstoreea.com and we will help you set it up. If the issue cannot be solved, we offer a replacement bot depending on the situation.

No. We do not offer refunds based on trading performance or profitability. We are only EA reseller, not the bot developer. In addition, trading results depend on market conditions, broker execution, account setup, risk settings, and user decisions.

No. Automated trading involves risk and results depend on market conditions, configuration, execution, and other factors. Review the product carefully and test on a demo account before considering live use.

Yes, but we strongly recommend testing on a demo account first. Every broker is different, and results may vary depending on spreads, execution speed, leverage, market conditions, and the settings you use.

Some bots may be suitable for prop firm-style trading, but you should always check the rules of your prop firm first. Many firms have restrictions on grid trading, martingale, high-frequency trading, copy trading, or news trading. You are responsible for making sure the EA matches your account rules.

Basic MetaTrader knowledge is helpful, but you do not need to be an expert. We recommend starting on a demo account first so you can learn how the bot works, test the settings, and understand the risk before using it on a live account. Any further question, please text us on email support@topstoreea.com

Select My downloads and sign in with your purchase email. If you do not have an account, choose Create account and verify that same email. Approved purchases and available files appear in your account.

Each product is marked MT4 or MT5. These platforms use different file formats; choose the version that matches your terminal and check the original product listing for detailed requirements.

If the EA you are interested in shows a DLL warning on the second or third product image, it means the EA uses DLL.If there is no DLL warning shown in the product images, then the EA does not use DLL.

Complete your purchase at our secure Shopify checkout. Your order confirmation is sent to the email address used at checkout.

Yes. Bots purchased directly from Topstoreea include free lifetime updates when newer versions become available, so you can stay updated without needing to repurchase the same EA. However, please note that the rule is different for bonus EAs from group buy participation (note: this rule doesn't apply to bonus EA from buy 3 free 1 offer). Due to some users taking advantage of the bonus offer by leaking or reselling free EAs, we have adjusted the bonus EA policy to keep things fair for everyone. From now on, bonus EAs will still be provided, but they will only include the version given at the time. Future updates for bonus EAs are not included automatically. To receive free future updates for a bonus EA, you will need to purchase that EA at least once. Thank you for your understanding and support.

Yes. As a reward for participating in a group buy, you can choose 1 free EA from our store. After joining, message us by email at support@topstoreea.com with your order details and the free EA you want. However, please note that the rule is different for bonus EAs. Due to some users taking advantage of the bonus offer by leaking or reselling free EAs, we have adjusted the bonus EA policy to keep things fair for everyone. From now on, bonus EAs will still be provided, but they will only include the version given at the time. Future updates for bonus EAs are not included automatically. To receive free future updates for a bonus EA, you will need to purchase that EA at least once. Thank you for your understanding and support.

In most cases, yes. You can choose from the available EAs in our store. If a product has special conditions, is unavailable, or is part of a separate group buy/source code offer, we will let you know before sending the free bot. However, please note that due to some users taking advantage of the bonus offer by leaking or reselling free EAs, we have adjusted the bonus EA policy to keep things fair for everyone. From now on, bonus EAs will still be provided, but they will only include the version given at the time. Future updates for bonus EAs are not included automatically. To receive free future updates for a bonus EA, you will need to purchase that EA at least once.Note: this rule only applies to free EA from group buy participation. The rule doesn't apply to bonus EA from buy 3 free 1 offer. Thank you for your understanding and support.

After purchasing any 3 EAs from our store, message us on email support@topstoreea.com and tell us which free EA you would like. You do not need to buy all 3 at once. Once we confirm your purchase history, we will send your chosen free bot.

An EA Group Buy lets traders join together to help unlock or obtain a specific EA at a lower shared cost. Instead of one person paying the full amount, multiple members contribute, and once the group buy is completed, the EA is made available to participants.

Go to the EA Group Buy section, choose the EA you want to support, and complete your order. You can also message us on email support@topstoreea.com if you want to confirm the current group buy status before joining.

It depends on the EA, its price, and how many people join. Some group buys complete quickly, while others take longer. Contact support@topstoreea.com for the current status before joining.

If a group buy cannot be completed, we will update participants and explain the available options. Depending on the situation, we may move the contribution toward another EA.

Yes. If there is a specific EA you want us to organize a group buy for, contact support@topstoreea.com. If there is enough interest, we may add it to a future group buy.

Some products or group buys may involve source code, but availability depends on the specific EA. If you are looking for source code, contact us first so we can confirm whether it is available.